Frequently Asked Questions
What payment methods do you accept?
We accept a range of secure payment methods to make your shopping experience convenient:
Apple Pay
Google Pay
Visa
Mastercard
Maestro
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within Australia.
How long will it take to receive my order?
Order Cutoff Time: 5:00 PM (AWST). Orders placed after this time will be processed on the next business day.
Order Handling Time: 1 to 2 business days (Monday to Friday).
Transit Time: 5 to 9 business days for standard delivery within Australia.
When will I receive my refund after returning a product?
Once we have received and processed your returned item, you can expect your refund to be issued to your original payment method within 14 days.
How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can also track your order directly on our website using the tracking link provided.
Do you ship internationally?
Currently, we only ship within Australia.
How can I exchange a product?
We do not offer direct exchanges. However, you can return your item for a refund and place a new order for a different size or style.
Can I cancel my order?
Once an order is placed, it cannot be cancelled. Please review your order carefully before completing your purchase.
How can I contact customer support?
For any questions, please email us at Support@creston-perth.com. For the fastest assistance, please include your order number in your message.
Store Name: Creston Perth
Website: creston-perth.com
Address: 410 Welshpool Rd, Welshpool WA 6106, Australia
Email: Support@creston-perth.com
Customer Service Hours:
Monday to Friday, 9:00 AM to 5:00 PM (AWST)
We aim to respond to all emails within one business day.
