Privacy policy

This Privacy Policy describes how Creston Perth (referred to as "we," "us," or "our") collects, uses, processes, and discloses your Personal Information when you visit our website at creston-perth.com or make a purchase from our online store. We are committed to protecting your privacy and handling your data with transparency and care. This policy complies with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).

Collecting Personal Information

When you visit our website, we automatically collect certain information about your device and your interaction with our site to provide you with the best shopping experience. When you make a purchase or attempt to make a purchase, we collect additional information necessary to process your order. We may also collect further details if you contact us for customer support. We refer to any information that can uniquely identify an individual as "Personal Information." Below is a detailed explanation of what Personal Information we collect and why.

Device Information

Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, pages or products you view, search terms entered, and how you interact with the website.

Purpose of collection: to load the website accurately for your device, perform analytics on site usage to optimize our website’s performance and user experience, and screen for potential risk and fraud.

Source of collection: collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our e-commerce platform provider Shopify to help us understand website traffic and activity. For more details, please refer to Shopify’s privacy policy.

Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit/debit card numbers), email address, and phone number.

Purpose of collection: to fulfill our contract with you by processing your payment, arranging shipping, providing invoices and order confirmations, communicating with you, screening orders for potential risk or fraud, and, where consistent with your preferences, sending you information or advertising about our products.

Source of collection: collected directly from you during the checkout process.

Disclosure for a business purpose: shared with Shopify to process your payment and fulfill your order, and with payment processors and shipping carriers as necessary.

Customer Support Information

Purpose of collection: to provide you with assistance and resolve any issues you may have.

Source of collection: collected from you when you contact us via email or other communication methods.

Behaviour Information

Purpose of collection: to improve user experience through website behaviour analytics and heatmapping.

Source of collection: collected through analytics tools that help us understand how users navigate and interact with our site.

Sharing Personal Information

We share your Personal Information with trusted service providers to help us operate our store and fulfill our contracts with you, as outlined above.

For example, we use Shopify to power our online store. Shopify processes certain personal information to enable payments, order processing, and store functionality.

We may also share information to comply with applicable laws and regulations, respond to lawful requests such as subpoenas or legal investigations, or protect our rights.

We do not sell or rent your personal information to third-party advertising platforms without your consent.

Using Personal Information

We use your Personal Information to deliver our services, including processing payments, shipping orders, providing customer support, and informing you about new products or promotions where you have opted in to receive marketing communications.

Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you place an order, we keep your information on record unless you request its deletion where permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your Personal Information, including:

Right of access: You may request a copy of the personal information we hold about you.

Right to correction: You may request corrections to inaccurate or incomplete personal information.

Right to deletion: In certain circumstances, you may request that we delete your personal information.

Right to object: You may object to certain types of processing, including marketing communications.

To exercise any of these rights, please contact us using the contact details below.

Automatic Decision-Making

We do not engage in fully automated decision-making that has legal or significant effects on individuals. However, our platform provider Shopify may use automated tools to help detect and prevent fraudulent transactions.

Cookies

Cookies are small data files placed on your device when you visit our site. They enhance your browsing experience by remembering your preferences and actions.

We use several types of cookies including necessary cookies for site functionality, analytics cookies to help us understand website usage, and marketing cookies where applicable.

Most cookies remain on your device for a limited period of time. You can manage or disable cookies through your browser settings, though doing so may affect certain website functions.

Do Not Track

As there is currently no universal industry standard for “Do Not Track” signals, our website does not alter its data collection practices in response to such signals.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. The most current version will always be available on our website with the effective date.

Complaints

If you have concerns about how we handle your personal information, you may contact us directly so we can investigate and resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact Us

For questions about this policy, to exercise your data rights, or for any privacy-related inquiries, please contact:

Store Name: Creston Perth
Website: creston-perth.com
Address: 410 Welshpool Rd, Welshpool WA 6106, Australia
Email: Support@creston-perth.com

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (AWST)

We aim to respond to all emails within one business day.